PRIVACY POLICY

01. INTRODUCTION

Shreedev Enterprise ("we," "our," or "the Company") respects the privacy of all individuals and businesses who interact with us. This Privacy Policy explains how we collect, use, store, and protect your personal and business data.

02. DATA WE COLLECT

We may collect the following types of information when you interact with Shreedev Enterprise:

• Identity Data: Full name, designation, company name, GSTIN
• Contact Data: Email address, phone number, office address
• Transaction Data: Purchase history, quotation records, invoice details
• Communication Data: Enquiries submitted, emails, WhatsApp messages
• Technical Data: IP address, browser, device type, pages visited on our website
• Preference Data: Product categories, communication preferences, catalogue subscriptions
• Financial Data: Bank details for refund processing (not stored beyond transaction completion)

03. HOW WE USE YOUR DATA

Your information is used exclusively for legitimate business purposes:

• Processing product enquiries, quotations, and purchase orders
• Generating invoices and managing accounts receivable
• Arranging delivery and communicating shipment status
• Providing aftersale support and handling warranty claims
• Sending product catalogues and price updates (with consent)
• GST reporting and statutory compliance
• Fraud prevention and credit risk assessment for B2B clients
• Improving our website UX and product offering based on usage patterns

04. DATA SHARING & DISCLOSURE

We do not sell your data. Limited sharing occurs with essential service partners only:

• Logistics Partners: Name, address, and contact for delivery coordination
• Payment Gateways: Secure transaction processing (PCI-DSS compliant)
• Tax Authorities: GST-mandated transaction reporting to government portals
• Credit Bureaus: For B2B credit assessment where applicable, with consent
• Legal Authorities: When required by court order or government notice

All third-party partners are contractually bound to handle your data with confidentiality.

05. COOKIES & TRACKING

Our website uses cookies to improve functionality and user experience. Types of cookies used:

• Essential Cookies: Required for secure login and cart/enquiry functionality
• Analytics Cookies: Anonymised data on page visits to improve website performance
• Marketing Cookies: Only active if you have opted in to receive product updates

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not impact your ability to browse or submit enquiries.

06. DATA SECURITY

Shreedev Enterprise implements industry-standard security measures to protect your data:

• SSL/TLS encryption for all website data transmission
• Role-based access controls for internal systems
• Secure, access-restricted server infrastructure
• Regular security audits and vulnerability assessments

Despite our best efforts, no digital system is completely immune to breach. We will notify affected parties promptly in the event of a confirmed data incident.

07. DATA RETENTION

We retain data for the following periods:

• Invoice and transaction records: 7 years (statutory GST requirement)
• Enquiry and communication records: 3 years after last interaction
• Website analytics data: 24 months (anonymised)
• Marketing opt-in records: Until withdrawal of consent

After retention periods lapse, data is securely deleted or anonymised.

08. YOUR RIGHTS

Under India's Digital Personal Data Protection Act (DPDPA) 2023 and applicable regulations, you have the following rights:

To exercise any right, email privacy@shreedeventerprises.com. We will acknowledge within 72 hours and resolve within 30 days.

09. B2B DATA NOTE

As a primarily B2B enterprise supplier, much of the data we collect relates to companies and their representatives rather than individual consumers. Business contact information collected in a professional context is used solely for fulfilling business transactions and maintaining client relationships.

We maintain confidentiality of all pricing agreements, annual rate contracts, and commercial terms disclosed to us by clients.

10. MINORS

Our services are intended exclusively for businesses and adults (18+). We do not knowingly collect personal data from minors. If such data is inadvertently collected, please contact us immediately for its deletion.

11. POLICY CHANGES

We may revise this Privacy Policy periodically to reflect changes in our operations, technology, or applicable law. Material changes will be communicated via email notice or a prominent banner on our website. Continued use of our services after changes constitutes acceptance.

12. CONTACT DPO

For all privacy-related queries, data access requests, or concerns, please contact our Data Protection Officer:

• Email: privacy@shreedev-enterprise.online
• Address: Plot No. 12-B, GIDC Industrial Area, Vatva, Ahmedabad, Gujarat — 382445

You may also write to us via our Contact Page. We are committed to resolving all privacy concerns fairly and transparently.